What is abandoned property?

All U.S. states and territories have unclaimed property programs to protect individuals who reside in those states. These programs require banks, fund companies, etc., to turn abandoned property over to the state after a designated period of time, which is determined by each state. This allows the state to match abandoned property with its rightful owner. States look at return mail, aka RPO (return Post Office) (lost shareholders) and shareholder-initiated activity when defining abandoned property. If there is no shareholder-initiated activity on an account (or broker-initiated activity if applicable) for a period of time, the account is considered abandoned! Each state has a unique law and a unique dormancy period.

What is considered "shareholder-initiated activity"?

Below is a list of actions that are considered "activity." We recommend one of the first three actions listed for this exercise:


  1. Registering for or accessing account on-line account via pimco.com/investments
  2. Shareholder calls the PIMCO call center (800.426.0107), identifies self, passes security, and requests account balance from live representative. Shareholder will need to provide BFDS with three pieces of information to pass security – outlined as follows:
    1. First/last name
    2. Full SSN or DOB
    3. One of the following:
      • Account number
      • Address of record
      • Rep name or number
      • Beneficiary (if applicable)
  3. Broker calls the PIMCO call center (800.835.3401), identifies self, passes security, and requests account balance from live representative. Broker will need to provide BFDS with three pieces of information to pass security – outlined as follows:
    1. First/last name
    2. Full SSN or DOB
    3. One of the following:
      • Account number
      • Address of record
      • Rep name or number
      • Beneficiary (if applicable)
  4. A one-time purchase or account maintenance (such as an address update)
  5. Any written correspondence to PIMCO with proper identifiers such as account number and social security number
  6. New account opening for an existing shareholder (as long as the same SSN/TIN is used)
  7. Cashing a check issue by PIMCO for a one-time distribution

How do I update the address on an account and remove the RPO code?

Shareholders can call 800.426.0107 and brokers can call 800.835.3401, have an associate pull up the account after providing sufficient information to locate the account, and provide the associate with an updated account address.

How does the shareholder prevent this from happening in the future?

To protect shareholder assets, we suggest that the shareholder or broker be pro-active and make contact with PIMCO Funds on an annual basis going forward to generate activity and keep their address up-to-date.

What should the shareholder do if his/her assets are transferred to the state they reside in?

Once assets are turned over to your state of residence, the shareholder will have to work directly with the state of residence as PIMCO Funds can no longer act on behalf of that account.

How do I find out more information about my state rules?

For more information about abandoned property rules, we suggest that you visit the SEC website at www.sec.gov. For rules specific to the state you reside in, please visit that state’s website. Unfortunately, each state has a different web address/exchange so we cannot provide state specific site information. However, we suggest that you use the following terms – along with the state name –when conducting an internet search: escheatment, abandoned property, unclaimed property.

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