PIMCO Complaints Handling Procedure
We hope the need to complain will not arise, however, if you are dissatisfied with any service provided by us, PIMCO will seek to promptly resolve and respond to your complaint. We are committed to responding to your complaint in a reasonable and prompt manner. We aim to resolve your complaint within eight weeks of receipt.
Certain PIMCO products are made available in the United Arab Emirates (“UAE”) as follows:
- Where a person is a Professional Investor and is based in the UAE (excluding the Dubai International Financial Centre (“DIFC”) and Abu Dhabi Global Market (“ADGM”)) (“Onshore UAE”), PIMCO Europe Ltd engages a local intermediary to distribute certain PIMCO funds that are registered with the Security and Commodities Authority (“SCA”) in accordance with the requirements prescribed by the SCA. The local intermediary is the marketing entity for the purposes of distributing the relevant fund in Onshore UAE, in accordance with the SCA’s requirements. For each fund the local intermediary will be identified in the relevant fund specific documentation.
- Where a person is a Professional Client (this can include a Market Counterparty) and is based in the DIFC, PIMCO has a branch office in the DIFC trading under the name of ‘PIMCO Europe GmbH (DIFC Branch)’. PIMCO Europe GmbH (DIFC Branch) is authorised by the Dubai Financial Services Authority (“DFSA”) to conduct certain financial services in the DIFC (with DFSA licence number F011158) with its registered address at Unit GD-GB-00-15-BC-05-0, Level 15, Gate Building, Dubai International Financial Centre, Dubai, United Arab Emirates. For more details on the financial services that PIMCO Europe GmbH (DIFC Branch) is authorised to conduct in the DIFC, please see here.
Accordingly, complaints should be addressed as follows:
| Where you are a Professional Investor and based in Onshore UAE | Where you are a Professional Client (including Market Counterparty) and based in the DIFC |
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Email Post PIMCO Europe Ltd. Further details of how we handle complaints are available here. If we are unable to resolve your complaint within that timescale or you remain dissatisfied with our response, you may be eligible to ask the Financial Ombudsman Service (“the FOS”) (which is an independent body established for settling financial services related disputes) if you are an eligible complainant or take civil action. Further details regarding the FOS can be found at www.financial-ombudsman.org.uk. Their address is: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. |
Email Post PIMCO Europe GmbH Further information on how we handle complaints can be provided on request.” |